Frequently Asked Questions

Everything you need to know about shopping with Perth CPAP

What is your standard shipping timeframe?

We offer express shipping across Australia. Orders are typically processed within 24 hours and delivered within 2-5 business days depending on your location.

Do you offer a warranty on your products?

Yes, all our machines and masks come with a comprehensive manufacturer's warranty. Specific warranty periods vary by brand and are listed on the product pages.

Can I return a mask if it doesn't fit correctly?

For hygiene reasons, masks can only be returned if they are in their original, unopened packaging. We recommend using our sizing guides before purchasing.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Do you provide invoices for health insurance claims?

Absolutely. Every order includes a detailed tax invoice containing the necessary provider information and product codes required for private health insurance rebates.

How do I track my order once it has been shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.